Customer Success Rep

Written By Sarah George

Reports To: Head of Customer Experience or COO

We’re looking for a proactive, people-focused Customer Success Rep to ensure our customers get the most value out of what we offer. You’ll build relationships, solve problems, and make sure no customer drifts off course.

Duties

  • Welcome and onboard new clients

  • Serve as primary point of contact for assigned customers

  • Respond to questions, concerns, and requests

  • Monitor satisfaction and usage trends

  • Help reduce churn and support retention goals

  • Collaborate with sales, product, and support teams

Requirements

  • 1–3 years in customer-facing roles

  • Excellent written and verbal communication

  • Tech-savvy and quick to learn new tools

  • Calm under pressure with a service-oriented mindset

  • Experience with [industry or product] a plus

Sarah George
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