Orbit Frequency
Extremely Common.
Nearly every business that serves customers — whether it’s software, services, retail, or manufacturing — needs people in this role to help resolve day-to-day questions and technical hiccups.
Mission Zones
E-commerce and Subscription-Based Businesses
Financial Services and Insurance Providers
SaaS & Software Companies
Manufacturing and Logistics Firms
Agencies and Creative Services
Consumer Electronics and Product Companies
Daily Flight Plan
Respond to inbound customer questions via email, chat, and phone
Troubleshoot technical issues and guide customers through solutions
Log support tickets and escalate complex problems to specialized teams
Document common customer problems to improve FAQs and help docs
Track recurring technical issues and suggest improvements to the product or service team
Follow up with customers to ensure resolution and satisfaction
Provide empathetic and professional customer communication at all times
Core System Requirements
Excellent written and verbal communicatio
Strong problem-solving and critical-thinking ability
Patience, empathy, and the ability to de-escalate difficult situations
Familiarity with ticketing systems like Zendesk, HelpScout, or Intercom
Ability to learn new products and tech tools quickly
Clear, step-by-step troubleshooting skills
Bonus: basic technical knowledge (e.g. APIs, integrations, databases) for software-focused roles
