Subscription Billing Specialist

Reports To: Finance Manager or Revenue Operations Lead

We’re seeking a Subscription Billing Specialist to ensure smooth and accurate processing of customer subscriptions. You’ll handle recurring billing, resolve discrepancies, and partner with both finance and customer-facing teams to make sure the billing cycle is seamless and trustworthy.

Duties:

• Generate accurate invoices and process payments for subscription-based services

• Address customer billing inquiries and correct billing errors

• Monitor subscription lifecycle events: upgrades, downgrades, renewals, and cancellations

• Assist in monthly revenue reconciliation and reporting

• Maintain system integrity across billing platforms and CRM

• Support audit and compliance checks related to billing and revenue recognition

Requirements:

• 2–4 years of experience in billing, accounting, or subscription finance

• Hands-on experience with billing platforms (e.g. Stripe, Chargebee)

• Customer-service orientation with clear, professional communication skills

• Strong organizational and problem-solving abilities

• Basic understanding of accounting principles and revenue recognition rules

• Bonus: SaaS or subscription business experience