Support Specialist

Reports To: Support Manager or Customer Experience Lead

We’re looking for a friendly and resourceful Customer Support Specialist to help our customers solve problems, understand our products, and get the most from their experience with us. You'll work closely with customers, product teams, and support teammates to ensure quick, clear, and compassionate resolutions to every ticket.

Duties:

• Answer customer inquiries through email, chat, and phone

• Diagnose and troubleshoot software, product, or process issues

• Log issues and collaborate with cross-functional teams to resolve them

• Create and maintain clear support documentation

• Track recurring issues to help improve systems and tools

• Advocate for the customer by escalating feedback to product and leadership

Requirements:

• 1–3 years of experience in a customer-facing support role

• Clear communicator who loves problem-solving

• Calm under pressure and comfortable juggling multiple conversations

• Proficient with common help desk and CRM tools

• Passion for great customer service and proactive communication

• Bonus: technical aptitude or experience with the company’s tools or industry