Community Manager

Reports To: Head of Marketing, Customer Success Lead, or Brand Manager

We’re searching for a Community Manager to help us build, nurture, and energize our customer and fan ecosystem. You’ll be the frontline ambassador, ensuring every member feels seen, heard, and excited to be part of our orbit.

Duties:

• Develop and maintain community guidelines and engagement policies

• Facilitate daily conversation and meaningful connections between members

• Plan and execute online events, AMAs, and meetups

• Surface insights from the community to help shape product and marketing strategy

• Monitor sentiment and resolve conflicts or questions professionally

• Celebrate user success stories, feedback, and creative contributions

• Analyze community metrics and report trends to stakeholders

Requirements:

• 1–3 years of experience in community management, customer success, or digital marketing

• Excellent communication and relationship-building skills

• Deep familiarity with online platforms and internet culture

• Empathy and patience when navigating diverse opinions and issues

• Self-starter mindset with a knack for sparking conversation and connection

• Bonus: experience with social media management, content creation, or customer advocacy