Customer Success Manager

Reports To: Director of Customer Success, Head of Account Management

We’re seeking a Customer Success Manager to help guide our clients from initial onboarding to long-term success. You’ll ensure they achieve their goals while deepening the customer relationship, reducing churn, and identifying growth opportunities.

Duties:

• Build strong, consultative relationships with assigned clients

• Help onboard new customers and align them with success pathways

• Act as the customer’s internal advocate, ensuring timely issue resolution

• Identify opportunities for upsells, renewals, and referrals

• Track and report on customer satisfaction and account health

• Develop customer training materials and host workshops or webinars

• Partner with product and support teams to channel customer feedback

Requirements:

• 2–5 years of experience in customer success, account management, or client services

• Strong problem-solving and collaboration abilities

• Outstanding written and verbal communication skills

• Experience with CRM and customer success tools

• Proactive, empathetic, and relationship-driven mindset

• Bonus: domain knowledge in the company’s specific industry