Frequency
A Mainstay in Process-Heavy Businesses.
This role shows up when a business needs formalized systems and operational discipline to scale — typically when there are too many moving parts for the founder or COO to manage directly. Common in businesses beyond $5M in revenue or ~20+ employees, especially in production, logistics, or client service businesses.
Industry Zones
Daily Plan
Oversee day-to-day operations across production, fulfillment, or service delivery
Establish, monitor, and refine SOPs (Standard Operating Procedures)
Identify inefficiencies and implement process improvements
Lead cross-department collaboration on timelines, budgets, and resource allocation
Track operational KPIs like lead times, quality rates, cost per unit, and on-time delivery
Manage vendor relationships and supply chain logistics
Oversee quality assurance programs and regulatory compliance (if applicable)
Train frontline managers and staff in best practices
Core Requirements
Strong knowledge of operations management principles (Lean, Six Sigma, etc.)
Deep experience in process mapping, documentation, and improvement
Proficiency with ERP, project management, or production scheduling software
Analytical mindset — confident using data to drive decisions
Excellent leadership and communication skills
Bonus: Quality management certifications (ISO, Six Sigma) or project management (PMP) credentials
