Customer Success Manager
Reports To: Director of Customer Success, Head of Account Management
We’re seeking a Customer Success Manager to help guide our clients from initial onboarding to long-term success. You’ll ensure they achieve their goals while deepening the customer relationship, reducing churn, and identifying growth opportunities.
Duties:
Build strong, consultative relationships with assigned clients
Help onboard new customers and align them with success pathways
Act as the customer’s internal advocate, ensuring timely issue resolution
Identify opportunities for upsells, renewals, and referrals
Track and report on customer satisfaction and account health
Develop customer training materials and host workshops or webinars
Partner with product and support teams to channel customer feedback
Requirements:
2–5 years of experience in customer success, account management, or client services
Strong problem-solving and collaboration abilities
Outstanding written and verbal communication skills
Experience with CRM and customer success tools
Proactive, empathetic, and relationship-driven mindset
Bonus: domain knowledge in the company’s specific industry
Director of Sales
Reports To: VP of Sales or CEO
We’re looking for a Director of Sales to lead, coach, and scale a team of sales professionals. You’ll be responsible for driving day-to-day execution, ensuring we hit our revenue goals, and continuously sharpening our sales process.
Duties
Recruit, onboard, and develop sales team members
Set clear sales goals and hold the team accountable
Run regular pipeline reviews and sales standups
Partner with marketing and customer success to improve lead quality and handoff
Help optimize CRM workflows and reporting
Work directly on key deals and negotiations as needed
Requirements
5–10+ years of sales experience, including people leadership
Proven ability to coach reps and improve team performance
Excellent communication, organization, and analytical skills
Experience with modern CRM systems (HubSpot, Salesforce, etc.)
Ability to balance hands-on execution with strategic thinking
UX/UI Designer
Reports To: Head of Design, Product Manager, or CTO
We’re seeking a creative and user-focused UX/UI Designer to shape the experience and visual identity of our digital products. From research to prototype to polished screens, you’ll ensure our products not only look great — but feel great to use.
Duties:
Translate user needs and business goals into intuitive, attractive designs
Create wireframes, mockups, prototypes, and final design assets
Conduct user research and usability testing to validate ideas
Collaborate with developers to ensure faithful implementation
Evolve and maintain the company’s design system and style guide
Stay current on design trends, tools, and best practices
Requirements:
2–5 years of UX and/or UI design experience
Strong portfolio showcasing web, app, or software designs
Proficiency with Figma or equivalent design tools
Ability to balance creative vision with practical user needs
Comfortable with collaboration, iteration, and constructive feedback
Bonus: familiarity with HTML/CSS or front-end frameworks
Sales Operations Specialist
Reports To: Sales Operations Manager or Head of Sales
We’re looking for an organized, data-savvy Sales Operations Specialist to ensure our sales team runs like a well-oiled machine. You’ll build and maintain the systems, tools, and reports that help us hit targets and streamline growth.
Duties:
Maintain CRM accuracy and manage data hygiene processes
Create reports and dashboards for sales leadership
Support sales reps with tech troubleshooting, onboarding, and training
Evaluate and recommend new tools or automation for efficiency
Assist in territory planning, quota setting, and performance tracking
Collaborate with marketing and finance to align lead flow and pipeline accuracy
Requirements:
2–4 years experience in sales operations, data analysis, or CRM administration
Strong knowledge of sales platforms like Salesforce, HubSpot, or Pipedrive
Analytical skills and proficiency in Excel, Google Sheets, and BI tools
Process-driven thinker with strong attention to detail
Ability to work cross-functionally and communicate clearly
Onboarding Specialist
Reports To: Head of Customer Success or Operations
We’re looking for an Onboarding Specialist to be the first friendly face and trusted guide for new customers. You’ll ensure clients start strong, understand the product, and experience early wins that lead to long-term satisfaction.
Duties:
Facilitate customer onboarding through video calls, emails, and live walkthroughs
Develop and maintain onboarding guides and training resources
Act as a strategic partner during the early stages of the customer journey
Track customer progress against onboarding milestones
Collaborate with Success, Support, and Product teams to address early questions or blockers
Continuously improve onboarding workflows based on feedback and results
Requirements:
1–3 years experience in customer onboarding, training, or client services
Excellent communication and interpersonal skills
Strong organizational and project management ability
Proficiency with common CRM and workflow platforms
Empathy, curiosity, and problem-solving instincts
Bonus: experience working with complex products or technical clients
DevOps Engineer
Reports To: CTO or Lead Engineer
We’re searching for a DevOps Engineer to keep our applications flying high. You’ll ensure that deployments are smooth, systems are secure, and downtime is non-existent. If you love turning chaos into order with automation and infrastructure excellence, this mission’s for you.
Duties:
Build and manage cloud-native infrastructure for scalable systems
Design, deploy, and maintain CI/CD pipelines
Automate operational tasks using scripts and tools
Monitor server and service health and respond to incidents
Work closely with developers to improve release processes
Manage security patches, backups, and failover plans
Continuously seek optimization opportunities in infrastructure
Requirements:
3–5 years of experience in DevOps, system administration, or cloud engineering
Proficiency in AWS, GCP, or Azure
Experience with Docker, Kubernetes, and Terraform
Familiarity with Linux server environments and scripting languages
Solid understanding of security best practices and cloud networking
Strong collaboration and problem-solving mindset
Bonus: experience with observability tools (Grafana, Prometheus)
Support Specialist
Reports To: Support Manager or Customer Experience Lead
We’re looking for a friendly and resourceful Customer Support Specialist to help our customers solve problems, understand our products, and get the most from their experience with us. You'll work closely with customers, product teams, and support teammates to ensure quick, clear, and compassionate resolutions to every ticket.
Duties:
Answer customer inquiries through email, chat, and phone
Diagnose and troubleshoot software, product, or process issues
Log issues and collaborate with cross-functional teams to resolve them
Create and maintain clear support documentation
Track recurring issues to help improve systems and tools
Advocate for the customer by escalating feedback to product and leadership
Requirements:
1–3 years of experience in a customer-facing support role
Clear communicator who loves problem-solving
Calm under pressure and comfortable juggling multiple conversations
Proficient with common help desk and CRM tools
Passion for great customer service and proactive communication
Bonus: technical aptitude or experience with the company’s tools or industry
Director of Technology
Reports To: CEO or COO
We’re looking for a Director of Technology to lead the design, deployment, and maintenance of the systems and software that power our business. From IT infrastructure to cloud software, you’ll make sure our tech stack runs smoothly, securely, and scales with our growth.
Duties
Evaluate and manage technology platforms and tools
Lead tech-related projects: new systems, integrations, upgrades
Monitor network security, compliance, and system uptime
Oversee vendors, consultants, and internal IT support
Advise leadership on future tech investments and strategy
Train staff on new tools and ensure smooth adoption
Requirements
8+ years of IT, systems, or software leadership experience
Strong knowledge of cloud computing, networks, and security
Hands-on experience with business applications and integrations
Clear communication skills for both technical and non-technical audiences
Bachelor’s degree in Computer Science, IT, or a related field; certifications (AWS, Azure, CompTIA) are a plus
Data Analyst
Reports To: Head of Operations, Product Manager, or CFO
We’re searching for a Data Analyst to turn business questions into data-driven answers. You'll help translate raw numbers into clear stories, actionable insights, and smart business decisions across departments.
Duties:
Collect and clean large datasets from various sources (CRM, web analytics, internal systems)
Build reports, dashboards, and presentations for different teams
Interpret trends and patterns to guide business strategy
Develop KPIs and performance benchmarks
Communicate complex findings to non-technical stakeholders
Support testing and optimization projects with data-backed insights
Requirements:
2–4 years in a data analyst or quantitative role
Proficiency in Excel, SQL, and at least one scripting language (Python or R)
Experience with data visualization tools like Tableau, Looker, or Power BI
Strong analytical thinking and attention to detail
Ability to communicate technical findings clearly to business teams
Bonus: experience with A/B testing, statistical modeling, or machine learning basics
Front-End Developer
Reports To: CTO, Tech Lead, or Product Manager
We’re seeking a Front-End Developer to turn our designs into dynamic, user-friendly digital experiences. You’ll be responsible for creating web and app interfaces that look sharp, load fast, and behave beautifully across devices.
Duties:
Convert UI/UX designs into functional web interfaces
Write clean, efficient, and reusable front-end code
Ensure cross-platform and cross-browser compatibility
Optimize sites and apps for maximum speed and scalability
Collaborate with back-end developers and designers
Stay up-to-date on best practices and evolving web standards
Requirements:
2–5 years of front-end development experience
Strong grasp of HTML, CSS, JavaScript (ES6+)
Experience with React, Vue, or similar frameworks
Knowledge of Git and version control workflows
Understanding of responsive design and web performance
Ability to turn mockups into pixel-perfect pages
Bonus: experience with animations (CSS/JS), APIs, and testing frameworks
Plant Manager
Reports To: Director of Operations or COO
We’re looking for a Plant Manager to lead day-to-day production at our manufacturing facility. You’ll be responsible for meeting output goals while upholding safety, quality, and cost targets. This role requires hands-on leadership, strong problem-solving, and a commitment to building a high-performance team.
Duties
Plan, coordinate, and supervise all plant operations
Enforce safety protocols and quality control procedures
Lead and mentor production supervisors and floor staff
Optimize resource use — labor, materials, equipment
Monitor and improve plant KPIs including efficiency, yield, and downtime
Collaborate on inventory planning and customer delivery schedules
Continuously improve processes, layouts, and plant workflows
Requirements
5–10+ years of production or plant management experience
Strong knowledge of manufacturing safety and quality systems
Proven success in people management and cross-team collaboration
Analytical and data-driven decision-making skills
Proficiency with ERP systems and Microsoft Office
Bachelor’s degree in Operations Management, Engineering, or a related field preferred
Community Manager
Reports To: Head of Marketing, Customer Success Lead, or Brand Manager
We’re searching for a Community Manager to help us build, nurture, and energize our customer and fan ecosystem. You’ll be the frontline ambassador, ensuring every member feels seen, heard, and excited to be part of our orbit.
Duties:
Develop and maintain community guidelines and engagement policies
Facilitate daily conversation and meaningful connections between members
Plan and execute online events, AMAs, and meetups
Surface insights from the community to help shape product and marketing strategy
Monitor sentiment and resolve conflicts or questions professionally
Celebrate user success stories, feedback, and creative contributions
Analyze community metrics and report trends to stakeholders
Requirements:
1–3 years of experience in community management, customer success, or digital marketing
Excellent communication and relationship-building skills
Deep familiarity with online platforms and internet culture
Empathy and patience when navigating diverse opinions and issues
Self-starter mindset with a knack for sparking conversation and connection
Bonus: experience with social media management, content creation, or customer advocacy
CTO
Reports To: CEO
We’re searching for a CTO to own the technological direction of the company. You’ll be responsible for setting the long-term tech strategy, managing critical systems, and helping shape the company’s digital future — whether that’s product development, system stability, or process automation.
Duties
Develop and execute technology strategy aligned to business goals
Oversee systems architecture, data integrity, and infrastructure
Evaluate risks and benefits of new technologies and vendors
Lead the software development lifecycle, from planning to release
Ensure best practices in cybersecurity, data protection, and compliance
Collaborate with leadership on product, customer experience, and operational scaling
Requirements
10+ years of experience in technical roles, including leadership
Deep technical expertise across infrastructure, cloud, and software systems
Proven experience setting strategy and leading technical transformations
Ability to recruit, develop, and manage technical teams
Excellent communication and problem-solving skills
Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
Director of Finance & Admin
Reports To: CEO or CFO
We’re seeking a Director of Finance & Administration to oversee the financial health and operational backbone of our business. This role ensures the company’s numbers are accurate, its obligations are met, and its operations run smoothly — freeing leadership to focus on growth.
Duties
Lead financial planning, analysis, and reporting
Oversee cash flow, banking, and accounting functions
Manage benefits, payroll, insurance, and vendor contracts
Establish internal controls and compliance systems
Support CEO and department heads with budgets and financial decision-making
Act as liaison with CPAs, lenders, and legal advisors
Requirements
8+ years of experience in finance, accounting, or administration
Strong knowledge of bookkeeping, financial modeling, and cash management
Experience with HR and administrative systems
High integrity and attention to confidentiality
Excellent communication and organizational skills
Bachelor’s degree in Accounting, Finance, or Business; CPA or MBA a plus
Content Marketer
Reports To: Head of Marketing or Content Director
We’re seeking a Content Marketer to help craft and amplify our brand’s voice. You’ll be responsible for planning and producing high-quality, strategic content that informs, inspires, and converts — helping our audience discover and connect with our mission.
Duties:
Research, write, and publish engaging content across channels
Optimize content for SEO, readability, and brand alignment
Plan editorial calendars around campaigns and business goals
Collaborate with designers and video producers to create multimedia assets
Monitor content performance and adjust strategies for maximum impact
Repurpose core content into multiple formats for reach and engagement
Requirements:
2–4 years of content creation, marketing, journalism, or copywriting experience
Excellent written and verbal communication skills
Working knowledge of SEO best practices and keyword research
Proficiency with CMS tools and familiarity with analytics platforms
Highly organized, deadline-driven, and audience-focused
Bonus: experience with email marketing, social media, or basic design tools like Canva or Adobe Suite
Director of Operations
Reports To: COO or CEO
We’re hiring a Director of Operations to bring structure and precision to our growing business. You’ll lead day-to-day operational oversight while building the systems and quality standards that ensure smooth, scalable growth. If you thrive on eliminating bottlenecks and improving processes, we want you at the helm.
Duties
Lead operational planning, execution, and measurement
Create and refine standard operating procedures (SOPs)
Oversee quality assurance and regulatory compliance efforts
Optimize production schedules, supply chain, and resource allocation
Analyze performance data to guide operational strategy
Coach, mentor, and hold accountable frontline managers and team leads
Requirements
7–10+ years of operations or production management experience
Proven track record building and scaling processes in growing companies
Strong understanding of quality assurance systems and tools
Excellent organizational and leadership skills
Proficiency with operational software tools (ERP, MES, inventory management)
Bachelor’s degree in Business, Engineering, or Operations Management; advanced certifications a plus
Growth Marketer
Reports To: Head of Marketing, Head of Growth, or CEO
We’re looking for a Growth Marketer to help drive customer acquisition, retention, and revenue expansion through structured experimentation and data-backed strategy. You’ll design creative growth campaigns and uncover scalable paths to sustainable business growth.
Duties:
Design and implement growth strategies across digital channels
Analyze funnel performance and customer behavior to find leverage points
Run and analyze A/B tests to optimize conversion rates and LTV
Partner with product, design, and content teams to align growth initiatives
Research and test new acquisition channels and tactics
Report on metrics and insights to leadership and stakeholders
Requirements:
3–5 years of experience in marketing, ideally with a growth or performance focus
Proficiency with analytics tools like Google Analytics, Mixpanel, or Looker
Experience managing paid and organic campaigns across multiple channels
Strong understanding of customer acquisition, activation, and retention metrics
Analytical, curious, and results-oriented with a bias for testing over guessing
Bonus: SQL knowledge, UX testing, or basic front-end (HTML/CSS) familiarity
AP/AR Specialist
Reports To: Controller, CFO, or Finance Manager
We’re seeking an AP/AR Specialist to join our finance team and keep our financial engine running smoothly. This role ensures our company pays its bills on time, collects incoming payments efficiently, and maintains accurate financial records.
Duties:
Process vendor invoices, purchase orders, and payment requests
Issue customer invoices and record incoming payments
Follow up on overdue invoices and resolve payment discrepancies
Reconcile vendor statements and customer accounts monthly
Support financial reporting and month-end close
Assist with tax prep and audits by maintaining clean transaction records
Requirements:
1–3 years of experience in accounts payable and/or receivable
Experience using accounting systems like QuickBooks or NetSuite
Excellent communication and negotiation skills
High level of accuracy and accountability
Ability to multitask and prioritize deadlines in a fast-paced environment
Office Manager
Reports To: Business Owner, COO, or Operations Manager
We’re seeking an Office Manager to serve as the central hub of our workspace. From managing office supplies and vendor relationships to assisting with scheduling and supporting internal operations, you’ll ensure the day-to-day runs with precision and care. You’ll help keep our crew on course and the environment welcoming and efficient.
Duties:
Oversee office organization, supplies, and vendor management
Serve as the first point of contact for visitors, deliveries, and inquiries
Assist with scheduling, travel, and event coordination
Support bookkeeping and data entry for invoices and expense reports
Facilitate onboarding and offboarding processes for employees
Keep the office tidy, safe, and functional at all times
Requirements:
2–4 years of administrative or office management experience
Proficiency with modern office tools and communication platforms
Strong organizational skills with attention to detail
Friendly, proactive, and resourceful attitude
Ability to manage multiple priorities calmly and efficiently
VP of Sales
Reports To: CEO or CRO
We’re looking for a VP of Sales to design and lead a high-performing sales organization. You’ll drive strategy, hiring, training, and execution across the team—helping us scale sustainable revenue growth.
Duties
Define and own company sales strategy
Hire, develop, and manage sales leaders and reps
Oversee CRM systems, reporting, and sales forecasting
Create sales playbooks and ensure adherence
Partner with Marketing, Customer Success, and Finance on growth goals
Represent the company in strategic deals and partnerships
Requirements
8–15+ years of sales experience, including people management
Demonstrated success scaling sales teams and revenue
Strong understanding of sales methodologies (MEDDIC, Sandler, SPIN, Challenger)
Excellent strategic planning, forecasting, and analytical skills
Exceptional leadership and team development track record